Handling of Violence and Aggression

Violence, threats and abuse to staff are unacceptable, this includes sexual and racial harassment and threats to family and property. Violence and abuse are NOT part of the job. Managing violence, threats and abuse is the responsibility of both the employer and employee. Organisations, managers, employees and service users working together provide the best means to safer practice. Every Trust should have a local policy that clearly sets out a code of practice that fits your job and where you work. A procedure should also be in place detailing what to do when an incident occurs or what to do if you think there is a risk.

If you have any concerns about the possibility of violence or aggression you should speak to your supervisor straight away. They will be able to advise and assist you with any concerns. All staff are reminded that they have a legal obligation under the Health and Safety atWork Act 1974 to take reasonable care of both their own safety and others who may be affected by their acts or omissions at work.

Further information and guidance can be found at the Violence Taskforce web site from the Department of Health. The NHS also provides information and guidance on their Zero Tolerance web site and at www.cfsms.nhs.uk