Induction Manual

• Overview
• COSHH
• RIDDOR
• Infection Control
• MRSA
• Basic Life Support (BLS)
• Risk Incident Reporting
• Training and Complaint Handling
• Handling Violence and Aggression
• Fire Procedures
• Fire Safety
• Manual Handling
• Lone Worker Training
• Ionising Radiation
• Calidicott Principles
• Health and Safety
• Clinical Governance
• Data Protection
• Good Medical Practice
• Useful Contacts

Training and Complaints Handling

In order to develop and maintain high standards within the NHS, five principles of good complaints handling for service improvement are specified by the Department of Health. These are:

• Creating professional relationships
• Searching for the truth
• Communicating the truth
• Managing complaints handling
• Facilitating learning from complaints

If you encounter any complaints, these should be referred to the Complaints Manager at the Trust. If a Complaints Manager is not available, you should find an appropriate member of staff who has had the correct complaints handling training.

Further information can be found at the Department of Health's website in the section "NHS Complaints Procedure".