Frequently Asked Questions


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At Medacs Healthcare we run a daily payroll (cut off 4pm) so from when we receive your timesheet, as long it has the correct information and signature, it will take 4 working days to reach your bank account e.g. If a timesheet is received on Monday, payment will be in your bank account on the Thursday


This is often the result of mandatory breaks being deducted from your hours as per the Trust breaks policy. The details of which will be detailed on your confirmation letter, please speak to your Consultant should you wish to discuss the policies.


We must hold your current address to ensure your P60 and other important information reaches you, therefore please ensure Medacs Healthcare is informed as soon as a change of address occurs. If you have received a P45 from Medacs Healthcare and not worked for us since you would not be due to receive a P60. We are unable to reproduce P60''s and therefore we would suggest providing you with a statement of earnings in order for you to hold full details of payments made in the past tax year.


Provide Medacs Healthcare Accounts with a written claim, this can be e-mailed directly to NursingCandidatePayroll@Medacs.com. Your claim will then be processed accordingly.


Ensure you have allowed 5 working days for receipt and then contact the accounts office by e-mail (NursingCandidatePayroll@Medacs.com) or contact your Recruitment Consultant with the details of the payslip required. Please also ensure we hold your current address.


Due to individual Hospital/Trust signatory requirements often Medacs Healthcare will receive timesheets with a signature which will not allow payment to be made. Therefore your Consultant will endeavour to obtain the correct signature as soon as possible to allow payment to be made. Also, when the timesheet is being signed by the authorised signatory the position of that person must be stated clearly as requested, this will avoid delays in payment.

Please note that if you are paid through a Limited Company it will take at least 5 working days for payment to reach your account.




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