Need assistance? We strive to offer you the best service possible. These pages are
here to help you get the most from our site and also to help you resolve any queries
you may have.
Why should I register with Medacs Healthcare?Medacs Healthcare is a leading Nursing and Care agency with contracts to supply professionals throughout the UK.
Registering for temporary work with Medacs Healthcare will mean that we can provide you with regular, consistent work – as and when you need it. As a temporary worker we will aim to find work for you within a selection of regular clients in your local area. This will allow you to build relationships with service users over time and gives valuable continuity to both yourself and our clients.
Once your Consultant has your CV and understands which types of role you are looking for they will be able to utilise their numerous contacts within local authorities, private organisations and the NHS to source jobs that may not yet be available in the public arena.
close »This depends on your previous experience. You will need some understanding and experience of working with the client groups that we place you with, however we may be able to offer you work that extends your knowledge and skills.
close »
You will be allocated a dedicated specialist consultant within your local area who will be responsible for finding you the types of roles you have specified. They will arrange for you to be interviewed by a Candidate Liaison Officer to take you through our registration and induction process
Having one main point of contact within a recruitment agency allows you to build up a working relationship over time and means that your Consultant will become familiar with your work preferences regarding job roles, pay methods, when you like to be contacted, and how far you will travel for work. It also means that if you ever leave us for a while and then return, there will be someone in the office who knows you!
close »
Absolutely not. There is no charge to register with us and our service of finding you work is free of charge.
close »
It is dependant on obtaining full, correct information from you. In order to assist with your registration, we have experienced staff that will come and collect your documentation to speed up the process. Finding a suitable placement is dependent on obtaining a Medacs Healthcare enhanced CRB disclosure; this can take an average of two to three weeks.
close »
Yes – even if you have limited availability we can help you with finding work to fit around your commitments.
close »
People who are free to work full time will usually work a minimum of 37.5 hours per week. For individuals who are in full time employment we can offer work on an ad-hoc basis as well as weekends and during annual leave in order to maximise free days.
close »
- Proof of Identification e.g. Passport or EU ID Card
- UK Visa (For Non EU Members)
- Immunisation Records Status & Proof of Immunity for:
- Hepatitis B (& Titre Level)
- Measles & Mumps Immunity
- Rubella
- Varicella
- Tubercolosis
- Hepatitis B SAG (EPP Only)
- Hepatitis C (EPP Only)
- HIV Test (EPP Only)
- Health Certificate of Fitness
- Two Signed Colour Passport Photos
- Two proofs of address
- CRB – Police Check (Enhanced will be carried out by Medacs Healthcare)
- Certificates of Qualifications i.e. Basic Qualifications and Higher Qualifications
- Basic Life Support Certificate & Manual Handling (yearly updates)
- CV
- Mandatory Training Certificates which include the following (Medacs Healthcare provide on-line training):
- Health & Safety
- Fire Safety
- Infection Control
- MRSA/C’Difficile
- Data Protection
- Coshh
- Riddor
- Abuse of Vulnerable Adults
- Handling Violence & Aggression
close »Once your application has been accepted by Medacs Healthcare you will be booked on to our mandatory training course.
close »
Not all original documentation will be needed again only those that have expired, your Consultant or interviewing officer can advise you.
close »
PaSA (who are our external auditors and determine what documentation is needed) are now requesting that we obtain more original documentation that may have not been requested when you were previously registered.
close »
Why do I need another CRB for you when I already have one that is less than 12months old? To ensure you do not miss out on work opportunities through Medacs Healthcare we require you to apply for a new CRB Disclosure prior to your current one expiring.
close »
The CRB no longer facilitate portability, therefore Medacs Healthcare require you to complete a new application upon registering for work. We need to obtain an enhanced CRB disclosure through Medacs Healthcare prior to you commencing work.
close »
The Post Office verification service can be utilised, you can also show the original documents at your interview, speak with your Consultant or Interviewing Officer for further information.
close »
Bank statements and utility bills are utilised as proof of current address, therefore as online bank statements are e-mailed to customers they do not cover this requirements.
close »
There are many other addressed documents that can be provided such as a valid Vehicle Registration document, Store Card statement, addressed payslips and a CRB Disclosure Certificate issued by another body dated within the last 12 months.
close »
A photo card Drivers License can only be used as part of your CRB application if it holds your current address. Although this is classed as an identity and not addressed document, if it does not hold your current address this invalidates the document.
close »
Within a 28 day timeframe of the issue date it is possible to obtain a copy from the Criminal Records Bureau. However after this time a copy will not be available. Due to CRB guidelines Medacs Healthcare are unable to provide you with a copy.
close »
What should I do if I am interested in a job?If you see a job on the Medacs Healthcare website that you are interested in, please notify your Consultant. At this point you will discuss the position in more detail (including Job, Speciality, Pay, Breaks, and Accommodation).
close »
Once you have agreed to be put forward for job your Consultant will forward your file with all of your documentation to the Client. The Client will then make a decision based on the candidate files they have received.
close »
You will always be notified verbally whether you are successful or not in applying for a position.
close »
Yes, however we request that you commit to whichever job comes back to you first and not wait on a potentially ‘better’ role.
close »
Although we understand that some circumstances outside of your control may dictate cancellations at any time we request that you give us notice of any cancellation in a timely manner with a full valid reason. Just changing your mind will not be acceptable at the time and we ask you for your 100% commitment with each booking.
close »
We try to give you as much notice as possible but this is sometimes out of our control and last minute cancellations may occur. In instances such as this we will endeavour to offer you alternative work and do our best to ensure you do not lose out.
close »
Why do I need to have a HIV test?All agency workers working in Exposure Prone Procedures are required by PaSA to provide a HIV test result.
close »
Further to Department of Health and PaSA guidelines for agency workers there are some requirements that are above an beyond what is required to work in the NHS full time.
close »
Please contact the Medacs Healthcare Occupational Health team or your Consultant for information of organisations able to facilitate these tests.
close »
Due to the requirements of PaSA only the designated signatories are authorised to verify your scar.
close »
Due to the nature of temporary work, workers are more at risk from infection i.e. working at numerous Trusts; therefore guidelines are slightly different to individuals who work full time in NHS.
close »
We accept referees only from clinical Colleagues, we require references to be from senior members of the team therefore only a Senior nurse, Senior Sister are suitable.
close »
Please forward the copy of your passport and visa you may hold along with the any original letter you have received from the Home Office stating they have firstly received your Passport and the one informing you what visa stamp has been issued.
close »
How soon can I be expected to be paid once I have done a job?At Medacs Healthcare we run a daily payroll (cut off 4pm) so from when we receive your timesheet, as long it has the correct information and signature, it will take 4 working days to reach your bank account e.g. If a timesheet is received on Monday, payment will be in your bank account on the Thursday
close »
This is often the result of mandatory breaks being deducted from your hours as per the Trust breaks policy. The details of which will be detailed on your confirmation letter, please speak to your Consultant should you wish to discuss the policies.
close »
We must hold your current address to ensure your P60 and other important information reaches you, therefore please ensure Medacs Healthcare is informed as soon as a change of address occurs. If you have received a P45 from Medacs Healthcare and not worked for us since you would not be due to receive a P60. We are unable to reproduce P60''s and therefore we would suggest providing you with a statement of earnings in order for you to hold full details of payments made in the past tax year.
close »
Provide Medacs Healthcare Accounts with a written claim, this can be e-mailed directly to NursingCandidatePayroll@Medacs.com. Your claim will then be processed accordingly.
close »
Ensure you have allowed 5 working days for receipt and then contact the accounts office by e-mail (NursingCandidatePayroll@Medacs.com) or contact your Recruitment Consultant with the details of the payslip required. Please also ensure we hold your current address.
close »
Due to individual Hospital/Trust signatory requirements often Medacs Healthcare will receive timesheets with a signature which will not allow payment to be made. Therefore your Consultant will endeavour to obtain the correct signature as soon as possible to allow payment to be made. Also, when the timesheet is being signed by the authorised signatory the position of that person must be stated clearly as requested, this will avoid delays in payment.
Please note that if you are paid through a Limited Company it will take at least 5 working days for payment to reach your account.
close »
I have just covered a shift in a NHS hospital and would like to put the job through Medacs Healthcare. Do I need to send in all the original documentation before I get paid?We will need to hold a compliant file before we can pay for any self arranged shifts, but at some Trusts there may be exceptions which can be discussed with you at time of registration.
close »
Please call or email your Consultant at Medacs Healthcare who will be able to reset your password
close »
If possible go back to the department for authorisation to be granted, otherwise forward your timesheet to your placement officer who can assist.
close »
Information on limited companies and setup is available on World Wide Web, alternatively you can contact a local accountant for up to date information
close »
If you can’t find what you are looking for, please click the ‘Ask us a question’ button and enter in your question - we will get back to you within 24 hours.