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JAN 31/2019

Michelle Smith: My journey through homecare

Michelle Smith started her homecare journey in 2015 as a care worker in Manchester. The decision for choosing a homecare role was one that came easy to her following an experience as a primary carer to a loved one.

Becoming a care worker

Between 2014 and 2015, Michelle took on a very personal and challenging role looking after her dad before he sadly passed away. Becoming a family carer for six months made her realise that she wanted to use her caring nature to support others who may not be as fortunate to have family around them.

She decided to take her first step and became a care worker in 2015. Then in 2017, Michelle joined the Medacs Healthcare, Homecare team where for a year she worked as a care worker in the Newton Heath community within Manchester. Upon joining, Michelle had the opportunity to shadow an experienced care worker who supported her not only with her first few visits, but throughout her career as a close friend and mentor. As the time progressed, Michelle generated regular service users who she soon considered as friends. They relied on her support and companionship, and always looked forward to her visits.

When we asked Michelle what she loved most about being a care worker, she said: “I love walking in to my service user’s houses to see big smiles on their faces. They’re always pleased to see me. I know exactly how appreciative they all are when I help them with their meals or with other household tasks or personal care, but my favourite part is when I’m able to sit and talk to them. Communication in later life is highly important as it prevents isolation from society.”

My transition to a senior care worker

In February 2018, Michelle was asked to become a senior care worker due to her dedication, excellent care delivery, willingness to help others and determination to develop her career. Her close friend, who started as her shadow trainer, encouraged Michelle into the position.

Following the change from care worker to senior care worker, we asked Michelle what had changed in her responsibilities: “I still visit my regular service users and do my five nights a week (tea and bed). I’m also still supporting with other calls when needed too, to ensure that service users always receive the care they need. Once I’ve finished my night visits, the main senior care work is done in the day, and involves the management and review of paperwork, support with audits and assisting the SQAs (service quality assessors) and care coordinators.”

A senior care worker is someone who is not only driven to deliver quality care to service users but someone who is willing to support others including care workers and office staff. Senior care worker responsibilities can include:

  • Collecting and reviewing paperwork from service user files,
  • Updating records including medication documents and ensuring that all paperwork is correct,
  • Supporting SQAs with their daily tasks,
  • Assisting with internal audits and raising any concerns to care coordinators and SQAs.

Looking to become a care worker or develop your homecare career?

Homecare is a challenging, yet extremely rewarding role.

If you’ve never worked in homecare but are interested in becoming a care worker we recommend that you read some of our care worker stories before you make your decision. It’s important that you have the right understanding of what the role entails before you commit to supporting someone within their own home.

For anyone who has already made their decision and has the compassion to make a positive impact their community, the Medacs Healthcare, Homecare team are on-hand to provide all the training and support that you need to secure a homecare role.

Already an experienced care worker?

Have you wondered about how you can make the next step in your homecare career? Why not speak to your care coordinator or branch manager who will be able to guide you on the path that’s right for you. Alternatively, you can contact us via email: HereForYou@medacs.com

Be the one that makes someone smile. Be At the Heart of Care.

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