Governed by the Care Quality Commission (CQC), our teams work with service users, their loved ones, local authorities, social services and case managers to create customised homecare packages that promote independence, wellbeing and quality of life. Our care workers and specialist support workers are part of our in-house teams to ensure high-quality care is provided.
Working in our Homecare division
On a daily basis, our teams coordinate visitations into people’s homes to provide personal care to individuals, so that they can continue to live in their homes independently without having to go into bed-based care or a hospital setting.
Where you could work
We have CQC registered branches and services in seven locations – London, Leicester, Bristol, Manchester, Leeds, Tameside and Poynton. Across our branches we have around 90 staff who plan and coordinate our services, and around 750 Care Workers out in the communities we serve. Around 28,000 home visits are coordinated each week, with visits ranging from 15 minutes up to 10 hours each.
What our work environment is like
The pace of the work within this division is very quick and fast-paced due to the ageing population of the UK and very large demand of people needing specialist care. No two days are this same and can seem quite demanding at times, but our teams collaborate and support each other when challenges arise.
Our branch staff have the flexibility to work from home if they’d like, however this division generally prefers to work from our offices to provide extra support to our Care Workers that are out in communities. Homecare services are provided 24/7 every day of the year, so our staff would typically work shifts. During the day, staff would typically work 6am to 3pm, or 10am to 6pm, and would then hand over to our Out of Hours team who would work at night and over weekends. Each of our branches would coordinate and manage their shifts independently.
Career advancement opportunities
We place a great focus on performance & development (P&D) to help our staff progress through their chosen career paths. Development can be approached through a multitude of angles from on-the-job training and e-learning materials to formal training workshops.
In our Homecare division, there are two main (but flexible) career pathways that our staff generally follow:
- Care Workers (earning between £20,000 - £25,000) can progress through their careers to become a Registered Branch Manager (earning between £30,000 - £35,000) by moving through a Care Coordinator pathway from Care Worker to ECM Administrator, to Field Care Supervisor, to Care Coordinator, to Senior Care Coordinator, to Quality Officer, to Care Manager, to Registered Branch Manager.
- Recruiters (earning between £20,000 - £25,000) can progress through their careers to become Resourcing Managers (earning between £40,000 - £50,000) by moving through a Recruitment pathway from Recruiter, to Recruitment Consultant, to Resourcing Manager.