Clinical Support Lead - PIP

Occupation: AHP
Specialty: Clinical Assessor
Job Type: Permanent
Date Added: 15 September 2022
  • Stafford, Staffordshire, UK Stafford Staffordshire GBR ST18 0GB
  • Medacs Assessor Jobs
Medacs Healthcare

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Starting salary: £40250

Experience: 1 years on a PIP contract

Flexible hours with no evenings or weekends

Medacs Healthcare are looking for a Clinical Support Lead to join our team in Stafford. This role is suited to Healthcare Professionals with a minimum of 1 years' experience on a PIP contract.

Job purpose

  • To Deputise for the Clinical Delivery Manager (CDM) and Senior Clinical Lead in their absence
  • To lead a team of remote and office based HP's to ensure quality and productivity targets are met and exceeded
  • To support HP's through progression pathways with CDM/SCL to support succession planning
  • To lead a team of healthcare professionals, ensuring a quality professional service to standards of service delivery and performance indicators consistent with contract needs. Also, to ensure professional standards are maintained in all medical work through recruitment, training and audit.
  • To contribute to the commercial relationship between IAS and Healthcare Services, ensuring that targets are met in quality, productivity, and customer satisfaction.
  • Liaise with the Management Team to recruit and retain employed healthcare professionals against local business needs to nationally agreed standards. Conduct interviews and appoint suitable HP's
  • To attend/hold meetings agreed by CDM/SCL and represent in their absence
  • To work alongside the clinical and operational management team with support from mentors.

Key Responsibilities

  • To ensure that the appropriate skills base is in place for effective service delivery, e.g. recruitment and retention of Health Practitioners, appointing and supporting PIP trainers
  • To organise and provide training for their Health Practitioners using the approved clinical training materials and format.
  • To ensure an effective audit-feedback cycle is in place; that all feedback received from IAS for their Health Practitioners is acted upon and completed within agreed timeframe.
  • To ensure all Reworks for their Health Practitioners are acted upon and dealt with appropriately within agreed timeframe
  • To have an overview and to provide investigative support for complaints, feedback and actions plans when required.
  • To be responsible for action on customer survey outcomes and maintenance of medical standards of customer service
  • To provide support and leadership in the delivery of change programmes, proactively leading the team through the change process.
  • To ensure that clinical governance and standards required by all appropriate professional regulatory bodies are maintained
  • Provide medical advice and carry out assessments in line with service requirements (as an approved disability analyst)
  • To be motivated, always show commitment and be flexible
  • Promote an environment where ideas can be explored and developed to affect positive change on working practices
  • Lead through innovation and to be a resource for HP's, imparting clinical knowledge to improve best practice
  • To work with the management team to ensure compliance with all clinical KPI requirements in line with any contractual requirements
  • Responsible for managing and overseeing HP support plans triggered by QSAP, CIP, IA audit, CASP, 4B's, MCAP and the approval journey. Results are to be collated to share with the Management Team so they can be presented to the client on the weekly CAM call.
  • Ensure updates from client are communicated and implemented by all HPs and documented on a tracker for audit purposes. This must be done within 2-3 days of the update being received (except in the case of annual leave or absence)
  • To conduct regular PIP training with new entrants and successfully deliver stages 2- 5 of training.
  • This role includes office based working, travel for meetings and on occasion to HP's home based offices and remote working from home as required by the needs of the business.

Essential Qualifications and Experience

  • HP Qualification
  • Registration and continuous professional development should be maintained in accordance with the requirements of their registered body
  • Evidence of achieving agreed targets and standards
  • Experience and approval with the DWP within PIP with evidence of excellent quality and no formal support plans within the last 6 months.
  • Experience of change management and the ability to influence and negotiate successfully with a range of people.

Desirable Experience

  • Previous experience of managing a team
  • Management qualification
  • Experience of coaching and mentoring employees
  • 1 year experience as a CSL

Key Skills

  • Work well as part of a multidisciplinary team and build positive working relationships with both medical colleagues and administrative support staff
  • Demonstrates positive attitude, role model for other HPs regarding good practice and behaviour
  • Have highly developed both oral and written communications skills and be able to negotiate successfully and respond to rapidly changing work environment
  • Honesty and integrity and adherence to customer and claimant confidentiality
  • Strong IT skills including Excel
  • Adaptable, organised, resilient


13/10/2022 14:25:39
GBP 40250 40250

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