Field Care Supervisor

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs Healthcare is a leading healthcare staffing company providing healthcare recruitment expertise to both the public and private sectors. Established in 1990, Medacs is the largest provider of locum doctors to the NHS, and the only specialist staffing agency awarded a place on every national framework.

Medacs Homecare division prides itself on being a quality homecare provider that coordinates and delivers domiciliary care, specialist care and complex care services to the elderly, children, and those with special needs within their homes.

ABOUT THE ROLE

Medacs Homecare division is currently recruiting for a Field Care Supervisor you will be based out of the Leeds Office and field based visiting service users in the Leeds area.

You will be ensuring that Medacs Homecare deliver a high-quality standard of care to all Service Users. A key purpose of the role is to monitor and supervise the quality of care or service ensuring that care provision is of a high quality, contractually compliant and meets reasonable customer needs. In addition, the role necessitates the day-to-day supervision of Care Workers that are competent and appropriately skilled to undertake relevant tasks and duties and focus on customer satisfaction and consistent monitoring of care provision against customer need and requirements.

Here's some of the key responsibilities:

• Supervising Care Workers for their Care Certificate sign off and identifying training requirements
• Monitoring visits and direct observation checks on care workers and service users in the field
• Identify, encourage and support personal and professional development of all care workers whilst in the field
• Complete assessments and liaise with the Manager to enable sign off the completion of Care Certificates
• Contact service users/clients via a monitoring telephone call on a quarterly basis
• Carry out Risk Assessments and Care Support documents for all new care packages and process necessary documents
• Full compliance for current and new contracts is adhered to
• Attending review meetings
• Running reports weekly to confirm compliance of Service Users and Care Workers
• Ensuring safe delivery of service by assisting with the covering of care visits as and when the business requires
• Work with the Care Coordinators to ensure Care Workers receive supervisions/appraisals and update records
• High service user satisfaction reported in annual survey and Service User Feedback
• Some occasional out of hours on call cover
• Working from branch and in the field travelling to visit service users

WHY MGG

When joining MGG you will have access to a range of benefits that we have on offer:

• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Paid volunteering day
• Company pension and life assurance
• Wellbeing support through an Employee Assistance Programme
• A voluntary mentoring programme
• Reward and recognition quarterly awards
• Excellent induction plus ongoing training and development
• Clear career paths

ABOUT US

We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia and New Zealand.

The MGG family is welcoming, innovative and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.

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