Field Care Supervisor

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs is currently recruiting for a Field Care Supervisor for the Bristol area.

You will be ensuring that Medacs Healthcare delivers a high-quality standard of care to all Service Users. A key purpose of the role is to monitor and supervise the quality of care within a defined geographical area or service line and to ensure that care provision is of a high quality, contractually compliant and meets reasonable customer needs.

In addition, the role necessitates the day to day supervision of Care Workers that are competent and appropriately skilled to undertake relevant tasks and duties.

This position also requires an ongoing focus on customer satisfaction and the consistent monitoring of care provision against customer need and where necessary the activation of any remedial steps to ensure that care services meet customer requirements.

Here's some of the key responsibilities:

• Supervising Care Workers for their Care Certificate sign off and identifying Care Workers who require training
• Monitoring visits and direct observation checks on care workers and service users in the field
• Identify, encourage and support personal and professional development of all care workers whilst in the field
• Complete assessments and liaise with the Manager to enable sign off the completion of Care Certificates
• Contact service users/clients via a monitoring telephone call on a quarterly basis
• Carry out Risk Assessments and Care Support documents for all new care packages and process necessary documents
• Full compliance for current and new contracts is adhered to
• Attending review meetings
• Running reports weekly to confirm compliance of Service Users and Care Workers
• Ensuring safe delivery of service by assisting with the covering of care visits as and when the business requires
• Work with the Care Coordinators to ensure Care Workers receive supervisions/appraisals and update records
• High service user satisfaction reported in annual survey and Service User Feedback

ABOUT YOU

An organised NVQ 3 or 4 qualified individual with excellent coaching and development skills, you will be able to prioritise workloads and have a good working knowledge of the Health and Social Care Act 2008 (regulated activities) Regulation 2014.

WHY MGG

When joining MGG you will have access to a range of benefits that we have on offer:

• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Paid volunteering day
• Company pension and life assurance
• Wellbeing support through an Employee Assistance Programme
• A voluntary mentoring programme
• Reward and recognition quarterly awards
• Excellent induction plus ongoing training and development
• Clear career paths

ABOUT US

We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Medacs Global Group is a leading global healthcare workforce solutions provider. We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Established in 1990, we have an enviable reputation for providing high quality locum, temporary and permanent doctors, nurses, allied health professionals, clinical assessor and care workers. We are the largest provider of locum doctors to the NHS and largest supplier of specialist healthcare managed services outside of the United States.

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia and New Zealand.

The MGG family is welcoming, innovative and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.