Quality Officer

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

ABOUT THE ROLE

Medacs Homecare division is currently recruiting for a Quality Officer to join the team working in our Manchester branch office.

Our Homecare division prides itself on being a quality homecare provider that coordinates and delivers domiciliary care, specialist care and complex care services to the elderly, children, and those with special needs within their homes.

The Quality Officer supports the Registered Manager to ensure that all staff have appropriate clearance, meet Medacs compliance requirements and are trained to the correct level and that branches are always fully compliant with CQC, legal and contractual requirements and to ensure adherence to policies and procedures. Your main focus will be to carry out supervisions and appraisals on our care staff to ensure we are supporting our care staff along with monitoring calls and reviews with our services users, to ensure we are delivering a high-quality service to our service users.

Here's some of the key responsibilities:

• Ensure that processes needed for CQC branch and staff compliance maintained
• Make sure all information with regards to Compliance is uploaded onto the system
• Work with the Registered Manager to ensure that all contracts or service development requirements are met
• Handle telephone enquiries into the branch
• Induction of new staff into the business and monitor staff training
• Assist the Registered Manager with Complaint resolution
• Help the Registered Manager with Service User and Care Worker surveys, compile the outcomes into reports for the branch and action plan the results
• Prepare weekly work schedules for the Field Care Supervisors

WHY MGG

When joining MGG you will have access to a range of benefits that we have on offer:

• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Paid volunteering day
• Company pension and life assurance
• Wellbeing support through an Employee Assistance Programme
• A voluntary mentoring programmes
• Reward and recognition quarterly awards
• Excellent induction, ongoing training and development with clear career paths

ABOUT US

We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Medacs Global Group is a leading global healthcare workforce solutions provider. We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting, social care and homecare through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.

Established in 1990, we have an enviable reputation for providing high quality locum, temporary and permanent doctors, nurses, allied health professionals, clinical assessor and care workers. We are the largest provider of locum doctors to the NHS and largest supplier of specialist healthcare managed services outside of the United States.

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia and New Zealand, the Medacs Global Group.

The MGG family is welcoming, innovative and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.

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