Care Coordinator

Job Ref: MH-Home-CCooDLEW
Occupation: Homecare
Job Type: Permanent
Date Added: 02 August 2022
  • Lewisham, London, UK Lewisham London GBR SE13 5JH
  • Kelly Gaffney
  • Competitive
Medacs Healthcare

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Branch Name: London

Role: Care Coordinator

Rates: £22,000 - £25,000

Location: Lewisham


  • 25 days annual leave (in addition to 8 bank holidays), as we value work/life balance
  • EAP Service - we will provide you access to an industry leading Employee Assistance Programme, so if you are ever in a time of need, someone will always be there
  • Ongoing mentoring and training opportunities through our e-learning system
  • Life assurance cover
  • Company pension scheme
  • Your Birthday off on us

Medacs Healthcare is one of the UK's leading and most trusted healthcare providers of much-needed care and support for physically or mentally ill, injured, disabled or infirm people in their own homes. Dedicated Care Coordinators are critical to ensure the effective delivery of this service.

Reporting to the Registered/Branch Manager and Care Manager, you will be championing the Medacs brand, and creating a seamless service provision for service users. Part of this will be ensuring all care workers have everything they need to carry out their work effectively.

General key skills

As a Care Coordinator, you will have:

  • A professional manner
  • Relationship building skills
  • The ability to work in a fast-paced environment
  • A drive for productivity
  • Motivation to succeed
  • Good IT skills
  • Strong customer service skills

Main Duties/Responsibilities

As a Care Coordinator, your duties will include:

  • Responsibility for ensuring all care workers are fully briefed before commencing a care package.
  • Responsibility for care worker rotas; creating consistent and stable rotas via zones and mini zones and ensuring rotas are produced and communicated in a timely fashion.
  • Responsibility for ensuring accurate availability is assigned to all care workers on the Coldharbour system.
  • Responsibility for ensuring all service users are kept fully up to date on any care worker changes, be it temporary or permanent.
  • Managing timekeeping and absences of the care workforce.
  • Developing a commercial relationship with service managers, social workers, and brokerages.
  • Ensuring that all service users/clients and care worker files are up to date, scanned onto Coldharbour and any relevant information recorded on the appropriate section of Coldharbour.
  • Carrying out monitoring functions such as service users/client's satisfaction telephone calls and service users/clients review visits.
  • Ensuring that all complaints and concerns reported through events are recorded on the computer record and followed by the complaint's procedure.
  • Ensuring you are working to and meeting all contract KPIs, identifying any areas for improvement, creating, and implementing action plans where necessary.
  • Working closely with the Recruitment Team/Registered Branch Manager to review candidate attraction/candidate flow, through workforce planning.
  • Ensuring at least 90% of rotas are templated.
  • Ensuring no unfilled packages are handed over to Out of Hours and appropriate handover occurs with up-to-date information.
  • Ensuring all service users are assigned the necessary PINs to move them into ECM systems promptly and care workers use the electronic monitoring (contract specific).
  • Ensuring payroll/invoice requests/queries are dealt with accurately and promptly.
  • Completing care calls with the community if required.
  • Working with the SQA to ensure all care staff and temporary care workers receive supervision/appraisal at least every three months to review their standards of practice and identify training needs and development and communicate to the Training Team
  • Ensuring patch meetings occur regularly.
  • Ensuring Annual appraisals with relevant information fed back to Registered Branch Manager and SQA as required.
  • Understanding and attending relevant training deemed necessary to the post, to enhance skills and service delivery.
  • Providing evening, weekend, and bank holiday out of hours support facility on an agreed basis or as required. For example, out of hours facility operates typically between the hours of Mon-Fri 18:00- 23:00, Weekends 07:00-23:00.
  • Creating a culture where people are treated with, and treat each other with respect, and in accordance with the company's equal opportunity and unacceptable behaviour policy.
  • Ensuring sufficient resources are made available to maintain a safe workplace and meet all other aspects of the company's WHSE requirements.
  • Actively participating in and supporting team participation in WHSE training and initiatives.
  • Supporting the return to work of team members as part of their rehabilitation process.
  • Ensuring business practices support WHSE management and Corporate Social Responsibility (CSR) principles.


  • High School Certificate or equivalent.

A good proven record of:

  • Excellent customer service skills
  • Ability to communicate on all levels
  • Strong organisation skills
  • Recruitment experience
  • Varied and supportive team working

Apply today if you are looking for a challenging and rewarding role where your personable nature and organisation skills are put to great use.

30/08/2022 09:36:18

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