Extended Hours Care Coordinator - Immediate start

Job Ref: OutOfHoursPT
Occupation: Homecare
Job Type: Permanent
Date Added: 20 June 2022
  • Bristol, UK Bristol Bristol GBR BS9 3EF
  • Gary Russell
  • £10.26 per Hour
  • HOUR
Medacs Healthcare https://www.medacs.com https://www.medacs.com/-/media/medacs/logos/medacs-large-logo.jpg

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Branch Name: Bristol

Role: Extended Hours Care Coordinator

Rates: £10.26 per hour

Shifts: Saturdays 7am - 1pm Plus Ad Hoc shifts

Location: Bristol

Medacs Healthcare are looking for an Extended Hours Care Coordinator to join our fantastic team based in Bristol.

The ideal applicant will have a thorough understanding of the demands of a "Homecare" environment whilst constantly providing excellent customer service during our "out of hours" service. The hours required for this role are at the weekend which could be between 7.00am until 3.00pm or 3.00pm to 11.00pm. If you are requested to work a weekday evening shift, the hours are 6.00pm until 11.00pm. This role can be home based. If you believe this is your next challenge, we would love to hear from you!

Our Extended Hours Care Coordinator role supports the Branch in the delivery of a high-quality care service with responsibility for the deployment and management of care workers during out of office hours, 365 days a year. This role works closely with the day Care Coordinators and the Registered Manager to ensure we continuously provide an excellent, compliant, and good quality service.


  • Responsible for manning the out of hours telephone line
  • Responsible for responding to queries from Service Users, Care Workers, family members and 3rd party professionals
  • Responsible for sourcing suitable cover for care calls at short notice when Care Workers are unable to work
  • Responsible for ensuring Care Workers are allocated additional work with adequate travelling time between care calls
  • Responsible for communicating to Care Workers any changes to their rotas
  • Responsibility for ensuring all Service Users are kept fully up to date on any Care Worker changes,
  • Responding appropriately to emergencies and being able to adequately resolve them

To be successful in the role you will:

  • Have a keen interest in health and social care with a strive for excellent customer service and to provide good quality care
  • Have empathy, a caring nature, drive, and ambition
  • Ideally have an NVQ/QCF Level 2/3

Why work for Medacs Healthcare?

  • 25 days annual leave (in addition to 8 bank holidays), as we value work/life balance (pro rata)
  • A professional but fun and sociable team environment
  • EAP Service - we will provide you access to an industry leading Employee Assistance Programme, so if you're ever in a time of need, someone will always be there
  • Ongoing mentoring and training opportunities both face-to-face and through our e-learning system
  • A clear and achievable path for career progression to enable you to reach your full potential
  • Life assurance cover
  • Employee referral/refer-a-friend scheme
  • Cycle to work scheme
  • Eye Care Vouchers
  • 3% Contributory Pension Scheme after three months

At Medacs Healthcare, we take your safety seriously. We ensure that we meet all Government guidelines when it comes to Personal Protective Equipment (PPE). The safety of our staff and service users is paramount.

Find out more

We pride ourselves on our ability to be flexible, responsive, and respectful - truly valuing our employees and customers.

If you're interested, then click apply today with your most up to date CV!

Or Call Gary on 07435 944 194 Or 0117 950 6027

18/07/2022 14:36:38
GBP 10.26 10.26

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