Embedded Support Strengthens Bank and Temporary Staffing Operations

Transformed every aspect of our temporary medical staffing and staff bank operations. With their onsite support and systems, we’re now maximising our available workforce and have the granular data insights we need to make evidence-based decisions on rates and long-term recruitment strategies.

Deputy Director of People and Culture

Background

Cardiff and Vale University Health Board (CAVHB) is one of the largest organisations in Europe, employing approximately 14,500 staff across five hospital sites and various community facilities.
Medacs Healthcare began working with CAVHB in 2013, appointed as an onsite Managed Service Provider for medical temporary staffing and subsequently AHPs. 

In 2021, the contract was expanded to include the development of a new Managed Medical and Dental Staff Bank and a Direct Engagement service was added to boost savings.

The Challenge

When the pandemic hit, CAVHB struggled to meet rapidly surging clinical demand. Without a staff bank, there was no easy way for doctors to pick up extra hours, and the Health Board was forced to rely on higher-cost locums.
CAVHB needed a more flexible medical workforce, with substantive staff easily able to work extra hours and the ability to flex clinical cover to match demand. The Health Board also needed more granular data insights to evidence staffing gaps and rate adherence levels across more than 50 directorates.

The Solution

A new medical and dental staff bank was rapidly built and promoted with CAVHB-branded materials in Welsh and English, targeted recruitment campaigns and a range of activities to engage local clinicians.
The service quickly evolved beyond bank and agency management to encompass broader workforce planning support – ranging from targeted permanent recruitment to reduce long-term locum costs, to the provision of detailed medical rate benchmarking reports to support work towards a standardised national rate card in Wales.

Key Benefits

For clinicians

• App-based shift booking
• Weekly payroll
• 24/7 Staff Bank helpdesk
• Support to broaden skills

For admin and finance

• Streamlined administration
• One centralised payroll file
• Simplified accruals reporting
• Prompt timesheet payments

For executive teams

• 360 real-time dashboard
• Granular data insights
• Rate benchmarking reports
• Proactive agency reduction